At Eco Guardian, we are committed to providing high-quality, sustainable products. We understand that issues may occasionally arise, and we’re here to support our customers through a clear and fair returns process. 

ELIGIBILITY FOR RETURN

Eco Guardian accepts product returns and issues credits or refunds only for the following reasons: 

• Products damaged in transit 

• Valid quality issues or defects 

• Mis-shipped items (wrong product or quantity) 

Please note: Products cannot be returned for buyer’s remorse, excess inventory, or after the allowable notification period. 

RETURN AUTHORIZATION REQUIREMENT

To initiate a return, customers must first request an Eco Guardian Return Authorization Number (RA) by contacting us via the form at the bottom of this page. 

A return request without a valid RA number will not be accepted. 

RETURN REQUEST TIMEFRAMES

Return authorizations must be requested within the following timeframes: 

• Damage in transit: within 5 business days of delivery 

• Quality issues or defects: within 14 business days of delivery 

• Mis-shipments: within 7 business days of delivery 

Requests received after these periods may not be eligible for return or refund. 

RETURN APPROVAL

Submitting a return request does not guarantee approval. Each claim will be reviewed individually to verify the issue. If the return is approved: 

• An RA number will be issued 

• Instructions for returning the product will be provided 

• A refund or store credit will be processed upon receipt and inspection of the returned items 

CONDITION OF RETURNED GOODS

All returned products must be: 

• Unused and in their original packaging (unless damaged or defective) 

• Accompanied by the RA number 

• Returned using a trackable shipping method (unless otherwise instructed) 

Products returned without meeting these conditions may not be eligible for a refund or credit. 

REFUND METHOD AND PROCESSING TIME

If a return is approved, Eco Guardian will issue: 

• A full or partial refund to the original payment method 

• Or, at the customer’s request, a store credit 

Refunds are typically processed within 5–10 business days of receiving and inspecting the return. 

CONTACT US

For all return inquiries or to request a Return Authorization Number, please contact: