Return Policy

Return Policy General Terms

All claims for Eco Guardian products sold in Canada will be pursuant to this policy. If Eco Guardian is notified of a product claim within the required notification period and authorizes the return of a product in compliance with this policy, Eco Guardian will provide a credit or refund for the returned product in full satisfaction of the product claim. If Eco Guardian is not notified of a product claim within the required notification period or if a product is not returned within the authorized return period, the product claim will be deemed waived. Eco Guardian will evaluate and only accepted product returns and grant credits or refunds for valid quality, damage-in-transit or mis-ship product claims as outlined in this policy.

  • To receive a credit for a returned product, a customer must request an Eco Guardian Return Authorization (RA) Number by email as provided below.
  • Return Authorizations need to be requested within the appropriate notification period for each return type. Requesting a Return Authorization does not guarantee that Eco Guardian will accept the return or issue a credit.
  • The RA number must accompany all return shipments; shipments arriving without an RA number will be refused (an RA number may be referenced on a bill of lading).
  • All return requests are to be emailed the csales@ecoguardian.com
  • An Eco Guardian Customer Service Representative will provide customer with an approved RA number within 2 business days after Eco Guardian confirms that the product is being returned for a valid quality, damage-in-transit, or mis-ship product claim. The customer service representative will issue a credit memo within 5 business days of receipt of returned product at the Eco Guardian warehouse provided that the product is returned in its original delivered condition and matches the RA number. If a customer also desires to receive replacement product, the customer will be directed to provide a new purchase order to Eco Guardian Customer Service.
  • An authorized credit amount will be based on the invoiced purchase price for each item of the authorized return.
  • No credit will be authorized for products damaged in transit in returning to Eco Guardian; credit will be authorized only for cases returned in original delivered condition.
  • All RA numbers will expire 30 days from the date they are issued. No replacement product or credit will be given for any products covered by the RA number that are returned after this period.
  • Deductions must not be taken against original invoice and should be taken only after the credit memo has been issued.
  • Eco Guardian reserves the right to offset unauthorized return deductions against any payments due to a customer.
  • Customer will provide Eco Guardian with all reasonably requested information related to a product claim and afford Eco Guardian a reasonable opportunity to examine and test the product that is the basis for the claim.

Defective Product Returns

  • This category only applies to products with defects in design, material or manufacture caused by Eco Guardian.
  • Quality issues should be addressed to your Sales Representative, or an Eco Guardian Customer Service Representative.
  • All quality related returns must be reported in writing via a request for Return Authorization within 6 months of invoice date.
  • Picture evidence must be provided for all quality related claims.

In-Transit-Damage

  • This category only applies to products damaged-in-transit caused during the delivery by an Eco Guardian carrier.
  • Damage-in-transit should be addressed to the Customer Service department specifying the shipping location (branch etc.) of the original delivery.
  • All damage related returns must be reported in writing via a request for Return Authorization within 48 hours upon receipt of shipment.
  • Picture evidence from customer of the damaged product, and an appropriate Proof of Delivery document signed by customer and the Eco Guardian carrier, must be provided for all damage related claims.

Mis-ships

  • This category only applies to products that have not been ordered, that have been delivered in the incorrect quantity (i.e., overage or shortage) or item, or that have been delivered to the incorrect destination or other errors in delivery.
  • Mis-ships should be addressed to the Customer Service department specifying the shipping location (branch etc.) of the original delivery. For overages or shortages, the subject line should include the customer purchase order number, the Eco Guardian delivery number and quantity of over or shorted items.
  • Mis-ships must be reported in writing via a request for return authorization within 48 hours upon receipt of shipment.
  • An appropriate Proof of Delivery document signed by Customer and the Eco Guardian carrier clearly indicating the mis-shipped items and quantities must accompany any requests.
  • If customer elects to retain and accept products involving an overage, shortage or other mis-ship claim, the Customer Service Representative will process the appropriate debit or credit entry to the invoiced amount.

Why Choose Eco Guardian?

We’re a Canadian Company that cares about the planet, and your business. We’ve built our manufacturing and supply chain strategically and sustainably to serve you better.

Stocking over 150 environmentally friendly products made from rapidly renewable resources offering superior strength and durability.

  • Canadian Owned
  • Operating in Canada for 17 Years
  • International Sourcing Capabilities
  • 4 warehouses – Mississauga, Montreal, Vancouver, & Calgary
  • More Than 150 Products Stocked at all Times
  • Specializing in Custom Designs and Projects

 

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